TERMS AND CONDITIONS OF SALE

This is a courtesy English translation for information purposes only. In the event of any discrepancy or dispute, the French version of these Terms and Conditions of Sale prevails and is the only legally binding version.

Mister Anderson is a French sole proprietorship ("auto-entreprise") specializing in process automation and the integration of no-code / low-code artificial intelligence (AI) solutions (n8n, Make, Airtable, Notion, GPT, WhatsApp Business API, etc.).

1 – Purpose

These Terms and Conditions of Sale ("T&Cs") define the terms under which Mister Anderson provides its services: audit, development, integration, training, maintenance, consulting, and technical support.

2 – Contractual documents

In order of priority: (1) the quote and its appendices (scope, schedule, deliverables), (2) these T&Cs, (3) any validated technical document. Any order implies unreserved acceptance of these T&Cs.

3 – Order and effective date

The order becomes final upon receipt of the signed quote (electronic or handwritten) and of the agreed deposit. Mister Anderson may refuse, suspend, or postpone an order in case of missing information (access credentials, accounts, API secrets, data repositories).

4 – Price, VAT and payment

• Prices are expressed in euros.
• VAT not applicable, pursuant to Article 293 B of the French General Tax Code.
• A detailed quote is systematically provided before each service.
• By default: a 30% deposit is due upon ordering, with the balance due on delivery (or upon receipt of invoice, per the quote).

Late payment: statutory penalties apply automatically, without prior formal notice (Art. L441-10 of the French Commercial Code): the late-payment interest rate set by this clause is ten percent (10%) per month of delay, plus a flat recovery fee of forty euros (€40). Example: for €1,000 unpaid, a €100 penalty applies for one month of delay, plus the flat €40 fee.

In the event of non-payment for more than 10 days, Mister Anderson may suspend access, deliveries, and support until payment is made in full.

5 – Scope, changes, and out-of-scope work

The quote defines the scope (features, batches, environments, deliverables). The following are considered out of scope and therefore billed separately: any addition or change made after approval, adaptations required due to changes in third-party tools (API, pricing, deprecation), non-compliant data migrations, additional integrations, extended user support, and on-call duty. Any change is subject to a signed, priced change order.

6 – Timelines and delivery conditions

Timelines are indicative and depend on the client's cooperation (feedback, access, content, approvals). Delays attributable to the client shift milestones accordingly. Mister Anderson is not liable for delays caused by third parties (hosting providers, APIs, SaaS platforms, telecom operators).

7 – Acceptance testing and corrections

Upon delivery, an acceptance-testing period of three (3) business days begins. Absent any written, precise, and documented objection within this period, the service is deemed accepted. Blocking issues attributable to Mister Anderson and identified during acceptance testing are corrected at no extra cost, within the delivered scope. Requests for improvements, enhancements, or functional changes are subject to a new quote.

8 – Third-party tools, dependencies, and subcontracting

The automations rely on third-party services (APIs, LLMs, cloud platforms) that may change without notice (technical changes, quotas, pricing, availability). If such a change impacts the service, Mister Anderson will: (1) inform the client, (2) propose a workaround or a priced evolution, (3) may temporarily suspend the affected feature.

Mister Anderson is authorized to use technical subcontractors (hosting providers, SaaS vendors, API/LLM providers, WhatsApp API providers, etc.). The client accepts that certain data may transit through these providers, including outside the European Union, subject to their own terms of use.

9 – Delivery options

9.1 – Option 1: Autonomy

The client receives:

• a technical blueprint (n8n / Make workflows);
• 2 hours of training (preferably in person) to set up access with the client and validate production operation;
• custom tutorial videos (as needed);
• clear documentation (data, prerequisites).

Subscriptions payable by the client (indicative examples): n8n Cloud (~€20/month), OpenAI GPT (~€5/month), WhatsApp Business API (~€30–40/month for ~90 recipients with automated weekly sending), Google Workspace (~€5–10/user/month). Overall estimate: ~€60 to €85/month depending on usage. The client subscribes to, pays for, and administers their own subscriptions and API connections. Any subsequent intervention by Mister Anderson is billed on a time-spent basis (€75/hour).

9.2 – Option 2: Recurring subscription

Mister Anderson takes care of:

• hosting the automations (shared or dedicated n8n instance depending on the plan) and the associated storage;
• managing standard APIs (GPT, Airtable, etc.);
• ongoing monitoring and minor fixes;
• a quota of included support hours depending on the plan.

📊 Maintenance & Support plan pricing

Initial commitment: 6 months • Monthly tacit renewal • 30-day notice period for termination • Support beyond the plan: €75/hour.

10 – Maintenance, support, and limitations

Without a recurring plan, any intervention after acceptance testing is billed per intervention at the applicable hourly rate (€75/hour). Support included in the plans covers corrective maintenance within the delivered scope. Requests for enhancements, additional training, or out-of-scope user support are billed on a time-spent basis.

11 – Intellectual property and right of reuse

Deliverables (workflows, scripts, prompts, videos, documentation) remain the property of Mister Anderson until paid in full. After payment, a non-exclusive, non-transferable license limited to the client's internal use is granted. Any resale, sublicensing, distribution, or provision to third parties is prohibited without written consent.

Right of reuse: Mister Anderson retains the right to reuse, modify, and resell all or part of the solutions, workflows, or blueprints developed (including any adaptations or improvements) for other clients. The client acknowledges that the delivered solutions are not exclusive, unless exclusivity is expressly agreed in writing.

12 – Data, GDPR, and client responsibilities

Mister Anderson acts as a data processor within the meaning of the GDPR; the client is the data controller and guarantees the lawfulness of the data and purposes involved. Mister Anderson processes data according to the client's documented instructions and implements reasonable security measures. At the end of the engagement, any data held by Mister Anderson is returned or deleted upon request (subject to legal obligations).

Client responsibility: the client remains responsible for the quality, legality, and security of the data provided, as well as for managing its own access and permissions. Mister Anderson cannot be held liable for a malfunction caused by credentials that are incorrect, expired, or not provided in a timely manner.

13 – Reasonable use, API limits, and suspension

Each plan includes a reasonable use allowance for APIs and resources. In the event of significant overuse (e.g., GPT volume, mass WhatsApp Business sending), additional costs may be re-billed to the client or subject to an adaptation quote. In the event of abusive or non-compliant use (spam, quota circumvention, use contrary to third-party terms of service), Mister Anderson may temporarily suspend the automations until the situation is resolved, without this constituting a breach of contract.

14 – Confidentiality

Each party undertakes to keep confidential the information exchanged, during the engagement and for three (3) years after its end.

15 – References

Unless the client objects in writing, Mister Anderson may cite the client's name and/or logo, along with a factual description of the project, as a commercial reference.

16 – Warranty and limitation of liability

Mister Anderson guarantees diligent and professional performance. Liability is limited to proven direct damages, up to the pre-tax amount paid for the phase concerned. Excluded: loss of revenue, profit, reputation, data, third-party penalties, or business decisions. No guarantee of business results is given.

17 – Force majeure

Neither party shall be held liable in the event of force majeure (disaster, pandemic, extended internet outage, prolonged unavailability of a third-party service, administrative decision, labor dispute).

18 – Termination

In the event of a serious breach not remedied within 15 days of formal notice, the aggrieved party may terminate the agreement automatically. Services already rendered remain payable.

19 – Amicable settlement and competent jurisdiction

In the event of a dispute, the parties will first seek an amicable resolution. Failing that, the dispute will be submitted to the exclusive jurisdiction of the Bayonne Judicial Court, under French law.

20 – Contact

Email: contact@mister-anderson.ai
Phone: +33 7 75 36 25 78